Extend your team with operational support
Cyber Solutions Inc. provides business process outsourcing support from Pakistan, with a focus on inbound call handling for UK taxi and private-hire operators and other service-led businesses.
Inbound calls and dispatch support
- Inbound call answering and customer communication.
- Booking and dispatch workflows using the client’s approved systems.
- Customer-service handling aligned with agreed scripts and procedures.
- Shift-based staffing options and operational coordination.
- Quality review and performance reporting according to the agreed arrangement.
Designed around your operation
Before launch, we work with the client to define call flows, service hours, escalation rules, system access, training, quality expectations and reporting. Support for platforms such as Cordic, Autocab or iCabbi is confirmed during solution planning and depends on access and workflow requirements.
Start with a clear scope
Tell us about your call volumes, required coverage, current dispatch platform and service objectives. We can then discuss staffing, onboarding and a suitable trial or service arrangement.